1800 232 782 (1800 ADAPTA)

[email protected]

Level 7, 91 Phillip St, Parramatta, NSW. 2150 Australia

Adapta Solution Returns and Refunds Policy

Thank you for your recent purchase with Adapta Solution. We recommend you inspect any goods that you receive from us to ensure you are completely satisfied with your order. Should you find you are not satisfied, please our call centre on 1800 232 782 (1800 ADAPTA). A refund of the product price, less a restocking fee of 35% will be offered for any returns.

To be considered eligible for a return, please make sure that:

  • The product was purchased in the last 14 days
  • The product is in its original packaging
  • The product has not been damaged
  • You have the receipt or proof of purchase
  • You obtained a Return Merchandise Number (RMN) from us

If you do not meet these criteria the product will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

Customer Call Centre: 1800 232 782

Send the product in its original packing and the receipt or proof of purchase and the RMN number, to Freight Dept. Adapta Customer Service Team. Any accepted refund will be processed within 30 days.

Shipping charges

Shipping charges incurred in connection with the initial delivery of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Adapta Solution.

Damaged Products

If you received a damaged product, please notify us immediately. Failure to notify us immediately may entitle us to decline a claim.

Excluded Products

Products that are not sold for their full advertised price, or products that have been sold for a discounted price, are excluded from this policy.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us by phone on; 1800 232 782

Our Return and Refunds Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Legal & Disclaimer Policy are in addition to the consumer warranties and guarantees under the Australian Consumer Law.